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Congratulations on getting to this point! Remember it is our actions that we take daily, that will bring us closer to our goals. We are here to support you to reach yours every step of the way. Once you submit your completed Registration Form, I will be in contact with you to book you in to your first session.
We look forward to helping you become fitter, stronger, healthier and happier.
Yours in fitness and health,
Director of Health & Happiness
p: 0421 737 667
Frequently Asked Questions & Terms
WHERE ARE THE GROUP SESSIONS LOCATED?
All of our day sessions are located in Lemke Park, Frederick Street Albany Creek. Our evening sessions are held in Southpine Sports Complex, Southpine Rd Brendale, travel down to the lower fields and park outside the last building on the left side, at Hornets Football Club. We meet here at this building for our evening sessions. Some sessions are on the move around the track, some sessions are under the breezeway roof.
WHAT DO I BRING?
Please bring an exercise mat, water bottle, a towel, boxing inners if you’re boxing and of course sun protection including a hat and sunscreen as we are training outdoors in the shade. Boxing inners can be purchased from places like Kmart, Hart Sport, or just visit the cleaning isle of your supermarket and buy a pair of cotton dusting gloves and these will do the trick.
DO I NEED TO BOOK IN?
It’s not essential to book in to our sessions, but we do encourage our members to interact with us in our Member Facebook Group via our Daily Post. This helps us with session planning and any modifications that may be needed and it also helps you to stay accountable to your workouts each week.
WHAT IF I CAN'T MAKE IT?
Whilst we do encourage our members to establish a routine, we also understand that things come up and life is busy. So you’re not locked in to any particular session and it’s completely flexible when you attend to get the maximum value out of your membership. Membership fees are billed regardless of whether you show up or not and the onus is on you to make it work within your lifestyle.
I'M GOING ON HOLIDAY OR NEED TO HIT PAUSE
That’s no problem. Our Trainers take holidays too and we think this is an important part of a Healthy Happy routine.
If you need to pause your membership just tell us in writing by email at firstname.lastname@example.org at least 7 days before you need to suspend. Suspension is for a minimum of 1 week and a maximum of 3 months before access to our member privileges would cease.
WHAT IF A SESSION IS CANCELLED?
This is very rare, but if it happened, you would be notified on our Member Facebook Group. So it’s important to make sure you are receiving Notifications for All Posts so that you never miss an update. You set this up via the Notifications section of the Facebook Group – if you’re not sure how to do this just ask and we are here to help.
CAN I BRING MY KIDS?
Given that most of our members are Mums, or Dads and our Trainers are Mums too, most of our sessions are Child Friendly. What does this mean? You can bring your children along under your supervision and they can enjoy some active playtime in the park while you workout, or simply be close by watching all of your moves and even copying some too. Children are not insured to participate in our exercise program. Should you allow them to do this, it is at your own risk.
Of course, if you have the opportunity to do some sessions without your children, we absolutely encourage this. When you get to workout without the kids, you will be able to enjoy the benefit of switching off your attention on them for a little while and bring the focus on You.
Whatever you need to do to get your workout in, know that you are have our full support and we will do what we can to make it easier for you.
IntoFitness reserves the right to adjust fees from time to time. Any increase to fees will be notified in writing in advance of changes occurring.
DIRECT DEBIT TERMS
– Funds are billed in advance of your sessions from your nominated account
– Cleared funds must be available at the time of debit
– Should a payment dishonour, a fee of $8 will be passed on from the collection agency to the customer and billed
at the next payment interval
– A minimum 1 week notice in writing before your debit is drawn is required to suspend membership
– A minimum 1 week notice in writing before your debit is drawn is required to cancel membership
– Additional terms and conditions may apply as agreed with the Direct Debit provider
Refunds are not usually an issue in our biz because we make sure that our Members are super happy with our product and service. If there is anything you’re unhappy with, please come and speak with your Coach so that we can come to a solution.
No training on Public Holidays.
If you need time out over the school holidays, just make sure you let us know in writing by email at least 7 days in advance of requiring a membership suspension to email@example.com. Our Coaches are Mums too and so there will be some changes to our timetable over the school holidays, but there will be plenty of options to keep you moving with us either face to face, or online as a Member Benefit.
Training sessions will take place where our evening sessions are located. Southpine Sports Complex, Southpine Rd, Brendale, down at the Hornets Building, lower fields, last building on the left side of road.
If you have any questions at all, please don’t hesitate to get in contact with Amanda on 0421 737 667 or firstname.lastname@example.org
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